This is a big question. Many people complaint about this but hardly ever try to understand it. In-fact one cant understand it until you face it. Same question I asked the local Hoteliers and one of them told me the truth. I agree with him and I also have the same opinion about them. Hoteliers claim that 70% of their staff is local. Yes it will be because 70% jobs of total staff strength are always goes to lower staff that comes under House Keeping, Kitchen and Restaurant-Room Service. (Waiter, Kitchen helpers, sweepers Gardner's,watchman etc.) Rarely locals are employed on managerial posts.
Major complaint against the staff is about their habit of holiday. A simple function at home is more important for them than their job. Other thing is their loyalty. They never respect their own work. That's the reason for complaints in House keeping and Restaurant. Never follows the working guidelines. Booze and smoking are hard to give away.
A hotelier wants smooth operation of services at his place. He doesn't wants any hassle in his business. Management wants staff to be present on all working days except their weekly off day.
So in nutshell I want to say that people show lots of sympathy with the villagers and think they are very simple and honest people while the reality is altogether different. One can realise it only by facing them.
Major complaint against the staff is about their habit of holiday. A simple function at home is more important for them than their job. Other thing is their loyalty. They never respect their own work. That's the reason for complaints in House keeping and Restaurant. Never follows the working guidelines. Booze and smoking are hard to give away.
A hotelier wants smooth operation of services at his place. He doesn't wants any hassle in his business. Management wants staff to be present on all working days except their weekly off day.
So in nutshell I want to say that people show lots of sympathy with the villagers and think they are very simple and honest people while the reality is altogether different. One can realise it only by facing them.
2 comments:
I have read above content and I appreciate you for sharing such a nice information about menials job in hotel industry. Its best way to earn money and improve our business in this competitive world.
Vila Galé Eco Resort de Angra
This is a great observation and something that I have heard from a lot of earnest and well-meaning lodge managers in Central India. As a tourist from outside, one often has ideas that are not correct and this notion of locals not being employed enough due to no fault of their own is a common misconception. One really hopes that this improves with time.
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