Why we complaint about our Broadband services??
In Tala village we are always the first to complain about Broadband services provided by Bharat Sanchar Nigam Limited, a Govt of India owned company. Sometimes we have to send the email to highest authority in the state and believe it or not it works. I have no idea whether this email reaches to concerned person or not but I often get a phone call from his office asking about our Broadband. Again I have n idea whether he knows the importance of this broadband in this village or not but for the locals living here it has become an important part of their livelihood.
Let me tell you first about Tala village.
Tala is situated near main entrance gate of Bandhavgarh National Park and this gate got it's name Tala only becauseit's in close vicinty of Tala village.
Why Broadband is so Important here??
100 % population of Tala village survives on jobs created by Tourism Industry. Hoteliers needs Broadband for all their reservations and communication with their clients and agents and mainly for booking of Online Park entry. Guides, Drivers and Tourists uses broadband to look on Facebook or some other site for the latest news of the park. Instead of asking 50 different people about the park news it's quicker to look at Facebook or on some other social site about Tiger sightings of the day. Some people or so obsessed that they put the picture within an hour coming out of the park.
Forest department does all his Park entries online so without broadband sometimes park opens late or tourists looses their valuable time waiting at booking window. Every minute waiting at the gate cost Rs 15.54 for an Indian and for foreigner it's Rs 25.83. If broadband services are out of order in the evening then many tourists can,t get their entry online and they lose out the morning safari some time.
Many people like me are 100% dependent on Broadband for our survival. I need to send my pictures to different agencies and Kay my wife updates Bandhavgarh Diary every day on tigernation.org. For us Broadband has become an essential thing in our life. It's like an office key. Without Broadband our office doesn't get open and we looses day's work.
I will say that our country did not invented this technology but as far as the users are concerns they are growing day by day. We are running this system on a borrowed technology in this country. We may have the latest equipments but we are failed to make a good use of them.
Why and where we are lacking in it??
We are lacking because of our mentality of Chalta he. Our technicians don't check the system regularly. They know about the fault in their own office only when someone complaints. It's laziness only because of the Job Security.
I often wonder that how come a person becomes more efficient while working in private company??
Because there they are answerable to someone.
So they should be here. Are they not??
Why we could not develop that culture in our Govt departments??
I can't answer this question. I am failed to understand the mentality of these people.
Probably this country has produced too many white collared workers??
So the internet in village Tala today (31st July 2012)is still out of order since last 26 hours.